Refund policy

Refund and Cancellation Policy

Last Updated: 05/06/2026

At Darling Post, each monthly mail package is thoughtfully designed and prepared with care. We strive to provide a high-quality experience and excellent customer service.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

The order was not received due to an error on our part.
The package arrived damaged due to a manufacturing or packaging defect.
The customer received incorrect items.

To request a refund, customers must contact us within 7 days of receiving their order and provide:

Order number
Description of the issue
Supporting photographs, where applicable

Non-Refundable Items

Due to the personalized and limited-edition nature of our products, we do not offer refunds for:

Change of mind after an order has been produced or dispatched
Delays caused by courier or postal services beyond our control
Minor variations in printed colors, textures, or paper finishes
Digital content that has already been delivered

Approved Refunds

Where a refund is approved, it will be processed using the original payment method within 7–10 business days.

Darling Post reserves the right to offer a replacement, store credit, or partial refund where appropriate.

Cancellation Policy

Last Updated: 05/06/2026

We understand that plans can change.

Subscription Cancellations

Customers may cancel their subscription at any time before the monthly order processing date.

To ensure cancellation before the next shipment, cancellation requests must be received no later than the 20th day of the month preceding dispatch.

Example:
To avoid receiving the August Darling Post mail, cancellation must be requested before 20 July which is processed and sent out between the 25th and 30th of July.